TRƯỞNG PHÒNG VẬN HÀNH VÀ QUẢN LÝ GIÁO VIÊN/ Teacher Experience & Operations Manager (Onboard After Lunar New Year) - Edtech

Teacher Experience & Operations Manager (TEM) holds core responsibilities in the daily and periodical operation of the Teacher Experience Department (TED). We are seeking a proactive and professional candidate to lead the team in implementing and advancing all processes, policies, and regulations directly relating to the Teacher's journey at NativeX. This position will allow the potential candidate to broaden his/her horizons in both management and professional experience. Hence the impact positively contributes to the enhancement of one of the most high-standard learning platforms in Vietnam. 

Recruitment and Selection (15%)

• Research and implement recruitment channels to attract qualified teachers;
• Coordinate the hiring process, including creating job descriptions, job postings, screening resumes, conducting interviews, and making hiring decisions;
• Propose and manage recruitment’s budget effectively.

Training & Performance Management (10%)

• Monitor the onboarding process for new teachers, including orientation sessions and training programs;
• Conduct regular performance evaluation and goal-setting sessions with teachers; promptly address any performance issues to maintain workflow efficiency;
• Coordinate professional development opportunities to enhance teaching skills and promote continuous learning.

Compliance and Employee Relations (15%)

• Enforce policies and procedures to ensure fair treatment for all employees;
• Ensure compliance with relevant employment laws, regulations, and industry standards;
• Maintain accurate and up-to-date employee records, including contracts and performance evaluations;
• Monitor payroll, benefits administration, and other HR-related administrative tasks efficiently;
• Monitor teacher inquiries, concerns, and grievances to create a positive and supportive work environment.

Operations Management (40%)

• Oversee day-to-day operations including scheduling, class assignments, and issues resolution;
• Collaborate with other departments to streamline processes and improve efficiency;
• Monitor and promptly adjust workflow to enhance operational effectiveness;
• Identify opportunities for process improvement and system development for operations functions in teacher management;
• Collaborate with stakeholders to gather requirements and prioritize features for system development.

Cost Management (15%)

• Negotiate advantageous terms with vendors and manage contracts for cost-effectiveness;
• Implement and monitor a detailed budget to track expenses and make informed cost-control decisions.

Other (5%)

• Collaborate with governmental bodies such as DOLISA and DOET when necessary;
• Provide internal training sessions for team members when necessary;
• Fulfill any additional tasks assigned by the line manager as needed.

Skills & Abilities

• Excellent decision making and leadership skills;
• Excellent interpersonal and conflict resolution skills;
• Ability to mobilize and encourage staff to overcome challenges within complex, multinational environment
• Experienced in researching and problem solving skills;
• Have good skills in verbal and non-verbal communication; in both Vietnamese and English;

General & Specialist Knowledge

• Have knowledge on current laws regarding the labor relating to industry and job responsibilities;
• Have knowledge on system management in a large organization;

Education & Training

• At least Bachelor degree in HR Management, Business Administration or related field;
• English proficiency from IE 6.5 or equivalent;

Relevant Experience

• At least 4 years experience in related position and in managerial position;
• Related operational experience in the educational field is a plus

Special Requirements

• Should be a team player; highly disciplined; proactive and tech-savvy;
• Should be thorough and conscientious
• Computer literacy – MS Office; G-suite CRM, etc

• Provide laptops for employees
• Health insurance for all employees
• 15 days annual leave, 1 birthday leave 1 Christmas day leave
• Internal Training (Technical & Functional)
• Supportive and professional colleagues