{"id":1894,"date":"2022-06-27T10:36:25","date_gmt":"2022-06-27T10:36:25","guid":{"rendered":"https:\/\/topviecquanly.vn\/blog\/?p=1894"},"modified":"2022-06-27T10:36:26","modified_gmt":"2022-06-27T10:36:26","slug":"truong-phong-cham-soc-khach-hang","status":"publish","type":"post","link":"https:\/\/topviecquanly.vn\/blog\/truong-phong-cham-soc-khach-hang\/","title":{"rendered":"T\u1ed5ng h\u1ee3p c\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng"},"content":{"rendered":"\n<p><strong>Tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong> l\u00e0 m\u1ed9t v\u1ecb tr\u00ed quan tr\u1ecdng trong doanh nghi\u1ec7p. H\u00e3y c\u00f9ng <a href=\"https:\/\/topviecquanly.vn\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>topviecquanly.vn<\/strong><\/a> tham kh\u1ea3o m\u1ed9t s\u1ed1 c\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n v\u1ecb tr\u00ed tr\u01b0\u1edfng ph\u00f2ng CSKH th\u01b0\u1eddng g\u1eb7p ngay sau \u0111\u00e2y nh\u00e9.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_50 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\">M\u1ee5c L\u1ee5c<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\" role=\"button\"><label for=\"item-69e1f50912330\" aria-hidden=\"true\"><span style=\"display: flex;align-items: center;width: 35px;height: 30px;justify-content: center;direction:ltr;\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/label><input  type=\"checkbox\" id=\"item-69e1f50912330\"><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/topviecquanly.vn\/blog\/truong-phong-cham-soc-khach-hang\/#Cau_1_Theo_ban_nghe_cham_soc_khach_hang_la_gi\" title=\"C\u00e2u 1: Theo b\u1ea1n, ngh\u1ec1 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?\">C\u00e2u 1: Theo b\u1ea1n, ngh\u1ec1 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/topviecquanly.vn\/blog\/truong-phong-cham-soc-khach-hang\/#Cau_2_Voi_vai_tro_la_truong_phong_cham_soc_khach_hang_nhiem_vu_cua_ban_la_gi\" title=\"C\u00e2u 2: V\u1edbi vai tr\u00f2 l\u00e0 tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, nhi\u1ec7m v\u1ee5 c\u1ee7a b\u1ea1n l\u00e0 g\u00ec?\">C\u00e2u 2: V\u1edbi vai tr\u00f2 l\u00e0 tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, nhi\u1ec7m v\u1ee5 c\u1ee7a b\u1ea1n l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/topviecquanly.vn\/blog\/truong-phong-cham-soc-khach-hang\/#Cau_3_Nhung_cong_cu_ma_ban_thuong_su_dung_cho_phong_CSKH_la_gi\" title=\"C\u00e2u 3: Nh\u1eefng c\u00f4ng c\u1ee5 m\u00e0 b\u1ea1n th\u01b0\u1eddng s\u1eed d\u1ee5ng cho ph\u00f2ng CSKH l\u00e0 g\u00ec?\">C\u00e2u 3: Nh\u1eefng c\u00f4ng c\u1ee5 m\u00e0 b\u1ea1n th\u01b0\u1eddng s\u1eed d\u1ee5ng cho ph\u00f2ng CSKH l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/topviecquanly.vn\/blog\/truong-phong-cham-soc-khach-hang\/#Cau_4_Ban_da_tung_gap_kho_khan_gi_khi_cung_cap_phan_hoi_cho_mot_nhan_vien_lam_viec_kem\" title=\"C\u00e2u 4: B\u1ea1n \u0111\u00e3 t\u1eebng g\u1eb7p kh\u00f3 kh\u0103n g\u00ec khi cung c\u1ea5p ph\u1ea3n h\u1ed3i cho m\u1ed9t nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c k\u00e9m?\">C\u00e2u 4: B\u1ea1n \u0111\u00e3 t\u1eebng g\u1eb7p kh\u00f3 kh\u0103n g\u00ec khi cung c\u1ea5p ph\u1ea3n h\u1ed3i cho m\u1ed9t nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c k\u00e9m?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/topviecquanly.vn\/blog\/truong-phong-cham-soc-khach-hang\/#Cau_5_Lam_the_nao_de_ban_xac_dinh_duoc_thong_tin_co_can_thiet_cho_khach_hang_hay_khong\" title=\"C\u00e2u 5: L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 b\u1ea1n x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c th\u00f4ng tin c\u00f3 c\u1ea7n thi\u1ebft cho kh\u00e1ch h\u00e0ng hay kh\u00f4ng?\">C\u00e2u 5: L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 b\u1ea1n x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c th\u00f4ng tin c\u00f3 c\u1ea7n thi\u1ebft cho kh\u00e1ch h\u00e0ng hay kh\u00f4ng?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/topviecquanly.vn\/blog\/truong-phong-cham-soc-khach-hang\/#Cau_6_Khi_tuyen_dung_nhan_vien_CSKH_moi_ban_se_quan_tam_den_tieu_chi_gi\" title=\"C\u00e2u 6: Khi tuy\u1ec3n d\u1ee5ng nh\u00e2n vi\u00ean CSKH m\u1edbi, b\u1ea1n s\u1ebd quan t\u00e2m \u0111\u1ebfn ti\u00eau ch\u00ed g\u00ec?\">C\u00e2u 6: Khi tuy\u1ec3n d\u1ee5ng nh\u00e2n vi\u00ean CSKH m\u1edbi, b\u1ea1n s\u1ebd quan t\u00e2m \u0111\u1ebfn ti\u00eau ch\u00ed g\u00ec?<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Cau_1_Theo_ban_nghe_cham_soc_khach_hang_la_gi\"><\/span><strong>C\u00e2u 1: Theo b\u1ea1n, ngh\u1ec1 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>V\u1edbi vai tr\u00f2 l\u00e0 tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, b\u1ea1n c\u1ea7n ph\u1ea3i hi\u1ec3u r\u00f5 v\u1ec1 ngh\u1ec1 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. C\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n n\u00e0y \u0111\u01b0\u1ee3c nh\u00e0 tuy\u1ec3n d\u1ee5ng \u0111\u01b0a ra \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh xem \u1ee9ng vi\u00ean c\u00f3 \u0111ang hi\u1ec3u r\u00f5 v\u1ec1 c\u00f4ng vi\u1ec7c m\u00e0 m\u00ecnh \u0111ang l\u00e0m hay kh\u00f4ng.<\/p>\n\n\n\n<p><strong>G\u1ee3i \u00fd tr\u1ea3 l\u1eddi:<\/strong><\/p>\n\n\n\n<p>Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 t\u1ea5t c\u1ea3 nh\u1eefng ho\u1ea1t \u0111\u1ed9ng m\u00e0 doanh nghi\u1ec7p s\u1ebd c\u1ea7n ph\u1ea3i th\u1ef1c hi\u1ec7n \u0111\u1ec3 th\u1ecfa m\u00e3n nhu c\u1ea7u, mong \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng. Doanh nghi\u1ec7p s\u1ebd c\u1ea7n th\u1ef1c hi\u1ec7n ho\u1ea1t \u0111\u1ed9ng CSKH \u0111\u1ec3 l\u00e0m c\u1ea7u n\u1ed1i c\u1ee7a doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng, ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng theo c\u00e1ch m\u00e0 h\u1ecd mong mu\u1ed1n. T\u1eeb \u0111\u00f3, gi\u00fap gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng v\u00e0 khi\u1ebfn h\u1ecd quay l\u1ea1i v\u1edbi doanh nghi\u1ec7p trong nh\u1eefng l\u1ea7n ti\u1ebfp theo.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"500\" src=\"https:\/\/topviecquanly.vn\/blog\/wp-content\/uploads\/2022\/06\/truong-phong-cham-soc-khach-hang-2-topcv.jpg\" alt=\"Tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ea7n hi\u1ec3u r\u00f5 c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh\" class=\"wp-image-1896\" srcset=\"https:\/\/topviecquanly.vn\/blog\/wp-content\/uploads\/2022\/06\/truong-phong-cham-soc-khach-hang-2-topcv.jpg 800w, https:\/\/topviecquanly.vn\/blog\/wp-content\/uploads\/2022\/06\/truong-phong-cham-soc-khach-hang-2-topcv-640x400.jpg 640w, https:\/\/topviecquanly.vn\/blog\/wp-content\/uploads\/2022\/06\/truong-phong-cham-soc-khach-hang-2-topcv-768x480.jpg 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><figcaption><em>Tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ea7n hi\u1ec3u r\u00f5 c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh<\/em><\/figcaption><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Cau_2_Voi_vai_tro_la_truong_phong_cham_soc_khach_hang_nhiem_vu_cua_ban_la_gi\"><\/span><strong>C\u00e2u 2: V\u1edbi vai tr\u00f2 l\u00e0 tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, nhi\u1ec7m v\u1ee5 c\u1ee7a b\u1ea1n l\u00e0 g\u00ec?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>M\u1ed9t ng\u01b0\u1eddi tr\u01b0\u1edfng ph\u00f2ng th\u00e0nh c\u00f4ng, tr\u01b0\u1edbc ti\u00ean c\u1ea7n ph\u1ea3i hi\u1ec3u r\u00f5 \u0111\u01b0\u1ee3c nhi\u1ec7m v\u1ee5 c\u1ee7a m\u00ecnh l\u00e0 nh\u01b0 th\u1ebf n\u00e0o. Do \u0111\u00f3, \u0111\u00e2y c\u0169ng l\u00e0 m\u1ed9t c\u00e2u h\u1ecfi \u0111\u01b0\u1ee3c nh\u00e0 tuy\u1ec3n d\u1ee5ng \u0111\u01b0a ra cho \u1ee9ng vi\u00ean khi ph\u1ecfng v\u1ea5n v\u1ecb tr\u00ed n\u00e0y.<\/p>\n\n\n\n<p><strong>G\u1ee3i \u00fd tr\u1ea3 l\u1eddi:<\/strong><\/p>\n\n\n\n<p>T\u00f9y thu\u1ed9c v\u00e0o t\u1eebng doanh nghi\u1ec7p, tr\u01b0\u1edfng ph\u00f2ng CSKH s\u1ebd c\u00f3 nhi\u1ec7m v\u1ee5 kh\u00e1c nhau. Tuy v\u1eady, s\u1ebd bao g\u1ed3m m\u1ed9t s\u1ed1 nhi\u1ec7m v\u1ee5 c\u01a1 b\u1ea3n nh\u01b0 sau:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Gi\u00e1m s\u00e1t, \u0111i\u1ec1u h\u00e0nh b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/li><li>Th\u1ef1c hi\u1ec7n l\u1eadp c\u00e1c b\u1ea3n chi\u1ebfn l\u01b0\u1ee3c, k\u1ebf ho\u1ea1ch \u0111\u1ec3 ph\u00e1t tri\u1ec3n b\u1ed9 ph\u1eadn CSKH.<\/li><li>Thu th\u1eadp c\u00e1c ph\u1ea3n h\u1ed3i, khi\u1ebfu n\u1ea1i t\u1eeb nh\u00e2n vi\u00ean.<\/li><li>L\u1eadp quy tr\u00ecnh x\u1eed l\u00fd khi\u1ebfu n\u1ea1i ph\u00f9 h\u1ee3p v\u1edbi doanh nghi\u1ec7p.<\/li><li>Qu\u1ea3n l\u00fd nh\u1eefng v\u1ea5n \u0111\u1ec1 kh\u00e1c li\u00ean quan \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Cau_3_Nhung_cong_cu_ma_ban_thuong_su_dung_cho_phong_CSKH_la_gi\"><\/span><strong>C\u00e2u 3: Nh\u1eefng c\u00f4ng c\u1ee5 m\u00e0 b\u1ea1n th\u01b0\u1eddng s\u1eed d\u1ee5ng cho ph\u00f2ng CSKH l\u00e0 g\u00ec?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u0110\u1ec3 ho\u1ea1t \u0111\u1ed9ng CSKH mang l\u1ea1i \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 t\u1ed1t cho doanh nghi\u1ec7p, tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng s\u1ebd c\u1ea7n ph\u1ea3i s\u1eed d\u1ee5ng v\u1edbi nhi\u1ec1u c\u00f4ng c\u1ee5 h\u00e0ng ng\u00e0y. \u0110\u00e2y s\u1ebd l\u00e0 m\u1ed9t c\u00e2u h\u1ecfi \u0111\u1ec3 nh\u00e0 tuy\u1ec3n d\u1ee5ng x\u00e1c \u0111\u1ecbnh xem \u1ee9ng vi\u00ean \u0111\u00e3 c\u00f3 nh\u1eefng kinh nghi\u1ec7m s\u1eed d\u1ee5ng c\u00f4ng c\u1ee5 n\u00e0o.<\/p>\n\n\n\n<p><strong>G\u1ee3i \u00fd tr\u1ea3 l\u1eddi:<\/strong><\/p>\n\n\n\n<p>Tr\u00ean th\u1ef1c t\u1ebf, ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p s\u1ebd s\u1eed d\u1ee5ng c\u00e1c ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng (CRM) l\u00e0 ch\u1ee7 y\u1ebfu. B\u1ea1n c\u00f3 th\u1ec3 n\u00eau ra t\u00ean m\u1ed9t s\u1ed1 ph\u1ea7n m\u1ec1m CRM m\u00e0 b\u1ea1n bi\u1ebft. B\u00ean c\u1ea1nh \u0111\u00f3, b\u1ea1n c\u0169ng c\u00f3 th\u1ec3 chia s\u1ebb th\u00eam v\u1ec1 nh\u1eefng ph\u1ea7n m\u1ec1m k\u1ebf to\u00e1n, ph\u1ea7n m\u1ec1m li\u00ean quan kh\u00e1c c\u00f3 ho\u1ea1t \u0111\u1ed9ng CSKH m\u00e0 b\u1ea1n \u0111\u00e3 t\u1eebng s\u1eed d\u1ee5ng.<\/p>\n\n\n\n<p><strong>T\u00ecm hi\u1ec3u th\u00eam: <\/strong><a href=\"https:\/\/topviecquanly.vn\/blog\/phan-mem-quan-ly-quan-he-khach-hang\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Top 3 ph\u1ea7n m\u1ec1m h\u1ed7 tr\u1ee3 qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng ph\u1ed5 bi\u1ebfn nh\u1ea5t hi\u1ec7n nay<\/strong><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Cau_4_Ban_da_tung_gap_kho_khan_gi_khi_cung_cap_phan_hoi_cho_mot_nhan_vien_lam_viec_kem\"><\/span><strong>C\u00e2u 4: B\u1ea1n \u0111\u00e3 t\u1eebng g\u1eb7p kh\u00f3 kh\u0103n g\u00ec khi cung c\u1ea5p ph\u1ea3n h\u1ed3i cho m\u1ed9t nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c k\u00e9m?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Vi\u1ec7c ph\u1ea3n h\u1ed3i v\u1ec1 hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c c\u1ee7a m\u1ed9t nh\u00e2n vi\u00ean c\u00f3 n\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c k\u00e9m l\u00e0 \u0111i\u1ec1u kh\u00f4ng tr\u00e1nh kh\u1ecfi khi b\u1ea1n l\u00e0 m\u1ed9t tr\u01b0\u1edfng ph\u00f2ng, qu\u1ea3n l\u00fd. \u0110\u00e2y \u0111\u01b0\u1ee3c xem l\u00e0 m\u1ed9t c\u00e2u h\u1ecfi \u0111\u1ec3 ki\u1ec3m tra v\u1ec1 k\u1ef9 n\u0103ng x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng, \u1ee9ng x\u1eed c\u1ee7a \u1ee9ng vi\u00ean.<\/p>\n\n\n\n<p><strong>G\u1ee3i \u00fd tr\u1ea3 l\u1eddi:<\/strong><\/p>\n\n\n\n<p>V\u1edbi c\u00e2u h\u1ecfi n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 \u0111\u01b0a ra m\u1ed9t t\u00ecnh hu\u1ed1ng c\u1ee5 th\u1ec3 t\u01b0\u01a1ng t\u1ef1 v\u1edbi c\u00e2u h\u1ecfi v\u00e0 c\u00e1ch m\u00e0 b\u1ea1n \u0111\u00e3 ph\u1ea3n h\u1ed3i \u1edf t\u00ecnh hu\u1ed1ng \u0111\u00f3. Trong tr\u01b0\u1eddng h\u1ee3p b\u1ea1n ch\u01b0a c\u00f3 kinh nghi\u1ec7m, c\u00f3 th\u1ec3 tham kh\u1ea3o c\u00e1ch ph\u1ea3n h\u1ed3i nh\u01b0 sau:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>\u0110\u01b0a ra nh\u1eefng ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c v\u00e0 c\u00f3 t\u00ednh x\u00e2y d\u1ef1ng cho nh\u00e2n vi\u00ean \u0111\u00f3 tr\u01b0\u1edbc.<\/li><li>Sau \u0111\u00f3 m\u1edbi \u0111\u01b0a ra nh\u1eefng m\u1eb7t h\u1ea1n ch\u1ebf m\u00e0 nh\u00e2n vi\u00ean \u0111\u00f3 \u0111ang g\u1eb7p ph\u1ea3i.<\/li><li>\u0110\u01b0a ra nh\u1eefng gi\u1ea3i ph\u00e1p \u0111\u1ec3 gi\u00fap nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 v\u01b0\u1ee3t qua \u0111\u01b0\u1ee3c nh\u1eefng h\u1ea1n ch\u1ebf \u0111\u00f3.<\/li><li>L\u01b0u \u00fd, b\u1ea1n c\u0169ng c\u1ea7n nh\u1ea5n m\u1ea1nh v\u1edbi nh\u00e0 tuy\u1ec3n d\u1ee5ng, b\u1ea1n s\u1ebd quan s\u00e1t, ph\u00e2n t\u00edch li\u00ean t\u1ee5c trong bu\u1ed5i tr\u00f2 chuy\u1ec7n \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o bu\u1ed5i trao \u0111\u1ed5i mang l\u1ea1i k\u1ebft qu\u1ea3 t\u00edch c\u1ef1c.<\/li><\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"500\" src=\"https:\/\/topviecquanly.vn\/blog\/wp-content\/uploads\/2022\/06\/truong-phong-cham-soc-khach-hang-3-topcv.jpg\" alt=\"Ph\u1ea3n h\u1ed3i nh\u00e2n vi\u00ean l\u00e0 m\u1ed9t trong nh\u1eefng nhi\u1ec7m v\u1ee5 c\u1ee7a tr\u01b0\u1edfng ph\u00f2ng CSKH\" class=\"wp-image-1897\" srcset=\"https:\/\/topviecquanly.vn\/blog\/wp-content\/uploads\/2022\/06\/truong-phong-cham-soc-khach-hang-3-topcv.jpg 800w, https:\/\/topviecquanly.vn\/blog\/wp-content\/uploads\/2022\/06\/truong-phong-cham-soc-khach-hang-3-topcv-640x400.jpg 640w, https:\/\/topviecquanly.vn\/blog\/wp-content\/uploads\/2022\/06\/truong-phong-cham-soc-khach-hang-3-topcv-768x480.jpg 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><figcaption><em>Ph\u1ea3n h\u1ed3i nh\u00e2n vi\u00ean l\u00e0 m\u1ed9t trong nh\u1eefng nhi\u1ec7m v\u1ee5 c\u1ee7a tr\u01b0\u1edfng ph\u00f2ng CSKH<\/em><\/figcaption><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Cau_5_Lam_the_nao_de_ban_xac_dinh_duoc_thong_tin_co_can_thiet_cho_khach_hang_hay_khong\"><\/span><strong>C\u00e2u 5: L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 b\u1ea1n x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c th\u00f4ng tin c\u00f3 c\u1ea7n thi\u1ebft cho kh\u00e1ch h\u00e0ng hay kh\u00f4ng?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>V\u1edbi vai tr\u00f2 l\u00e0 m\u1ed9t tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, b\u1ea1n s\u1ebd d\u00e0nh ph\u1ea7n l\u1edbn th\u1eddi gian l\u00e0m vi\u1ec7c \u0111\u1ec3 n\u00f3i chuy\u1ec7n v\u1edbi nh\u00e2n vi\u00ean v\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n. Do \u0111\u00f3, \u0111\u00e2y l\u00e0 m\u1ed9t c\u00e2u h\u1ecfi \u0111\u01b0\u1ee3c nh\u00e0 tuy\u1ec3n d\u1ee5ng s\u1eed d\u1ee5ng \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh xem b\u1ea1n c\u00f3 bi\u1ebft c\u00e1ch ch\u1ecdn l\u1ecdc th\u00f4ng tin hay kh\u00f4ng.<\/p>\n\n\n\n<p><strong>G\u1ee3i \u00fd tr\u1ea3 l\u1eddi:<\/strong><\/p>\n\n\n\n<p>\u0110\u1ec3 tr\u1ea3 l\u1eddi c\u00e2u h\u1ecfi n\u00e0y, b\u1ea1n n\u00ean n\u00eau ra \u0111\u01b0\u1ee3c nh\u1eefng n\u1ed9i dung sau \u0111\u00e2y:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Th\u1ec3 hi\u1ec7n r\u1eb1ng b\u1ea1n hi\u1ec3u \u0111\u01b0\u1ee3c t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c b\u1ea3o m\u1eadt th\u00f4ng tin c\u1ee7a doanh nghi\u1ec7p nh\u01b0 th\u1ebf n\u00e0o.<\/li><li>B\u1ea1n s\u1ebd t\u1ea1o ra nh\u1eefng kh\u00f4ng gian m\u1edf \u0111\u1ec3 \u0111\u1ed1i tho\u1ea1i gi\u1eefa nh\u00e2n vi\u00ean, kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh.<\/li><li>D\u1ef1a v\u00e0o kinh nghi\u1ec7m th\u1ef1c t\u1ebf \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh xem th\u00f4ng tin n\u00e0o l\u00e0 c\u1ea7n thi\u1ebft, kh\u00f4ng c\u1ea7n thi\u1ebft \u0111\u1ec3 chia s\u1ebb cho kh\u00e1ch h\u00e0ng, nh\u00e2n vi\u00ean.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Cau_6_Khi_tuyen_dung_nhan_vien_CSKH_moi_ban_se_quan_tam_den_tieu_chi_gi\"><\/span><strong>C\u00e2u 6: Khi tuy\u1ec3n d\u1ee5ng nh\u00e2n vi\u00ean CSKH m\u1edbi, b\u1ea1n s\u1ebd quan t\u00e2m \u0111\u1ebfn ti\u00eau ch\u00ed g\u00ec?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Qu\u1ea3n l\u00fd, tuy\u1ec3n d\u1ee5ng nh\u00e2n s\u1ef1 l\u00e0 m\u1ed9t trong nh\u1eefng nhi\u1ec7m v\u1ee5 c\u1ee7a tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. Do \u0111\u00f3, c\u00e2u h\u1ecfi n\u00e0y \u0111\u01b0\u1ee3c nh\u00e0 tuy\u1ec3n d\u1ee5ng s\u1eed d\u1ee5ng \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh b\u1ea1n c\u00f3 k\u1ef9 n\u0103ng ch\u1ecdn l\u1ecdc, tuy\u1ec3n d\u1ee5ng v\u00e0 \u0111\u00e1nh gi\u00e1 nh\u00e2n s\u1ef1 hay kh\u00f4ng.<\/p>\n\n\n\n<p><strong>G\u1ee3i \u00fd tr\u1ea3 l\u1eddi:<\/strong><\/p>\n\n\n\n<p>V\u1edbi c\u00e2u h\u1ecfi n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 \u0111\u01b0a ra m\u1ed9t s\u1ed1 ti\u00eau ch\u00ed m\u00e0 b\u1ea1n th\u01b0\u1eddng s\u1eed d\u1ee5ng \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 \u1ee9ng vi\u00ean v\u1ecb tr\u00ed nh\u00e2n vi\u00ean CSKH. V\u00ed d\u1ee5 nh\u01b0 m\u1ed9t s\u1ed1 ti\u00eau ch\u00ed nh\u01b0 sau:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>K\u1ef9 n\u0103ng l\u1eafng nghe, giao ti\u1ebfp c\u1ee7a \u1ee9ng vi\u00ean.<\/li><li>K\u1ef9 n\u0103ng x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng, h\u1ecd c\u00f3 am hi\u1ec3u t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng kh\u00f4ng.<\/li><li>Ki\u1ebfn th\u1ee9c c\u1ee7a h\u1ecd v\u1ec1 th\u1ecb tr\u01b0\u1eddng, s\u1ea3n ph\u1ea9m, \u0111\u1ed1i th\u1ee7.<\/li><li>Nh\u1eefng t\u00ednh c\u00e1ch kh\u00e1c nh\u01b0 s\u1ef1 trung th\u1ef1c, nh\u1eabn n\u1ea1i,\u2026<\/li><\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"500\" src=\"https:\/\/topviecquanly.vn\/blog\/wp-content\/uploads\/2022\/06\/truong-phong-cham-soc-khach-hang-4-topcv.jpg\" alt=\"Tr\u01b0\u1edfng ph\u00f2ng CSKH c\u1ea7n c\u00f3 kh\u1ea3 n\u0103ng \u0111\u00e1nh gi\u00e1, tuy\u1ec3n d\u1ee5ng nh\u00e2n s\u1ef1\" class=\"wp-image-1898\" srcset=\"https:\/\/topviecquanly.vn\/blog\/wp-content\/uploads\/2022\/06\/truong-phong-cham-soc-khach-hang-4-topcv.jpg 800w, https:\/\/topviecquanly.vn\/blog\/wp-content\/uploads\/2022\/06\/truong-phong-cham-soc-khach-hang-4-topcv-640x400.jpg 640w, https:\/\/topviecquanly.vn\/blog\/wp-content\/uploads\/2022\/06\/truong-phong-cham-soc-khach-hang-4-topcv-768x480.jpg 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><figcaption><em>Tr\u01b0\u1edfng ph\u00f2ng CSKH c\u1ea7n c\u00f3 kh\u1ea3 n\u0103ng \u0111\u00e1nh gi\u00e1, tuy\u1ec3n d\u1ee5ng nh\u00e2n s\u1ef1<\/em><\/figcaption><\/figure><\/div>\n\n\n<p>Tr\u00ean \u0111\u00e2y l\u00e0 t\u1ed5ng h\u1ee3p nh\u1eefng c\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n <strong>tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong> m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 tham kh\u1ea3o. N\u1ebfu b\u1ea1n \u0111ang mu\u1ed1n t\u00ecm ki\u1ebfm c\u00f4ng vi\u1ec7c li\u00ean quan \u0111\u1ebfn v\u1ecb tr\u00ed n\u00e0y, h\u00e3y truy c\u1eadp ngay <strong><a href=\"https:\/\/www.topcv.vn\/\">TopCV<\/a><\/strong> \u0111\u1ec3 ti\u1ebfp c\u1eadn v\u1edbi nh\u1eefng c\u01a1 h\u1ed9i vi\u1ec7c l\u00e0m h\u1ea5p d\u1eabn h\u01a1n nh\u00e9.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t v\u1ecb tr\u00ed quan tr\u1ecdng trong doanh nghi\u1ec7p. H\u00e3y c\u00f9ng topviecquanly.vn tham kh\u1ea3o m\u1ed9t s\u1ed1 c\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n v\u1ecb tr\u00ed tr\u01b0\u1edfng ph\u00f2ng CSKH th\u01b0\u1eddng g\u1eb7p ngay sau \u0111\u00e2y nh\u00e9. C\u00e2u 1: Theo b\u1ea1n, ngh\u1ec1 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec? V\u1edbi vai tr\u00f2 l\u00e0 tr\u01b0\u1edfng ph\u00f2ng ch\u0103m [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":1895,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"cybocfi_hide_featured_image":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-1894","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-khong-phan-loai"],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>T\u1ed5ng h\u1ee3p c\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/title>\n<meta name=\"description\" content=\"H\u00e3y c\u00f9ng tham kh\u1ea3o m\u1ed9t s\u1ed1 c\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n v\u1ecb tr\u00ed tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng th\u01b0\u1eddng g\u1eb7p ngay sau \u0111\u00e2y nh\u00e9.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/topviecquanly.vn\/blog\/truong-phong-cham-soc-khach-hang\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"T\u1ed5ng h\u1ee3p c\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\" \/>\n<meta property=\"og:description\" content=\"H\u00e3y c\u00f9ng tham kh\u1ea3o m\u1ed9t s\u1ed1 c\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n v\u1ecb tr\u00ed tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng th\u01b0\u1eddng g\u1eb7p ngay sau \u0111\u00e2y nh\u00e9.\" 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