{"id":1440,"date":"2021-12-14T08:11:52","date_gmt":"2021-12-14T08:11:52","guid":{"rendered":"https:\/\/topviecquanly.vn\/blog\/?p=1440"},"modified":"2023-02-27T06:44:05","modified_gmt":"2023-02-27T06:44:05","slug":"truong-phong-cham-soc-khach-hang-la-gi","status":"publish","type":"post","link":"https:\/\/topviecquanly.vn\/blog\/truong-phong-cham-soc-khach-hang-la-gi\/","title":{"rendered":"Tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec? M\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c v\u00e0 m\u1ee9c thu nh\u1eadp"},"content":{"rendered":"\n<p>Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 c\u00f4ng vi\u1ec7c kh\u00f4ng c\u00f2n l\u1ea1i v\u1edbi ch\u00fang ta, \u0111\u00e2y l\u00e0 c\u00f4ng vi\u1ec7c gi\u00fap doanh nghi\u1ec7p duy tr\u00ec m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng, th\u00f4ng qua c\u00e1c ho\u1ea1t \u0111\u1ed9ng gi\u1eef li\u00ean l\u1ea1c v\u1edbi h\u1ecd. Vi\u1ec7c duy tr\u00ec m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c l\u00ean k\u1ebf ho\u1ea1ch c\u1ee5 th\u1ec3 v\u00e0 \u0111\u01b0\u1ee3c ph\u00e2n c\u00f4ng nhi\u1ec7m v\u1ee5 c\u1ee5 th\u1ec3. V\u1eady Tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec? C\u00f4ng vi\u1ec7c c\u1ee7a <strong><a href=\"https:\/\/topviecquanly.vn\/blog\/truong-phong-cham-soc-khach-hang-la-gi\/\" target=\"_blank\" rel=\"noreferrer noopener\">tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec<\/a><\/strong>? H\u00e3y c\u00f9ng <strong><a href=\"https:\/\/topviecquanly.vn\/\" target=\"_blank\" rel=\"noreferrer noopener\">topviecquanly.vn<\/a><\/strong> t\u00ecm hi\u1ec3u qua b\u00e0i vi\u1ebft sau nh\u00e9!<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_50 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\">M\u1ee5c L\u1ee5c<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\" role=\"button\"><label for=\"item-69e1e1b71b953\" aria-hidden=\"true\"><span style=\"display: flex;align-items: center;width: 35px;height: 30px;justify-content: center;direction:ltr;\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 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g\u00ec?\">Tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/topviecquanly.vn\/blog\/truong-phong-cham-soc-khach-hang-la-gi\/#Cong_viec_cua_truong_phong_cham_soc_khach_hang_la_gi\" title=\"C\u00f4ng vi\u1ec7c c\u1ee7a tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?\">C\u00f4ng vi\u1ec7c c\u1ee7a tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/topviecquanly.vn\/blog\/truong-phong-cham-soc-khach-hang-la-gi\/#Duy_tri_va_mo_rong_moi_quan_he_lau_dai_voi_khach_hang\" title=\"Duy tr\u00ec v\u00e0 m\u1edf r\u1ed9ng m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i v\u1edbi kh\u00e1ch h\u00e0ng\">Duy tr\u00ec v\u00e0 m\u1edf r\u1ed9ng m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i v\u1edbi kh\u00e1ch h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/topviecquanly.vn\/blog\/truong-phong-cham-soc-khach-hang-la-gi\/#Quan_ly_nhan_su\" title=\"Qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1\">Qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/topviecquanly.vn\/blog\/truong-phong-cham-soc-khach-hang-la-gi\/#Dat_muc_tieu_va_kiem_tra_tien_do_cua_nhan_vien\" title=\"\u0110\u1eb7t m\u1ee5c ti\u00eau v\u00e0 ki\u1ec3m tra ti\u1ebfn \u0111\u1ed9 c\u1ee7a nh\u00e2n vi\u00ean\">\u0110\u1eb7t m\u1ee5c ti\u00eau v\u00e0 ki\u1ec3m tra ti\u1ebfn \u0111\u1ed9 c\u1ee7a nh\u00e2n vi\u00ean<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/topviecquanly.vn\/blog\/truong-phong-cham-soc-khach-hang-la-gi\/#Dai_dien_tieng_noi_cua_khach_hang\" title=\"\u0110\u1ea1i di\u1ec7n ti\u1ebfng n\u00f3i c\u1ee7a kh\u00e1ch h\u00e0ng\">\u0110\u1ea1i di\u1ec7n ti\u1ebfng n\u00f3i c\u1ee7a kh\u00e1ch h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/topviecquanly.vn\/blog\/truong-phong-cham-soc-khach-hang-la-gi\/#Giai_quyet_cac_van_de_va_hau_qua_do_nhan_vien_doanh_nghiep_gay_ra\" title=\"Gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 v\u00e0 h\u1eadu qu\u1ea3 do nh\u00e2n vi\u00ean doanh nghi\u1ec7p g\u00e2y ra\">Gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 v\u00e0 h\u1eadu qu\u1ea3 do nh\u00e2n vi\u00ean doanh nghi\u1ec7p g\u00e2y ra<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/topviecquanly.vn\/blog\/truong-phong-cham-soc-khach-hang-la-gi\/#Xu_ly_cac_van_de_nghiem_trong_lau_dai_voi_khach_hang\" title=\"X\u1eed l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 nghi\u00eam tr\u1ecdng, l\u00e2u d\u00e0i v\u1edbi kh\u00e1ch h\u00e0ng\">X\u1eed l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 nghi\u00eam tr\u1ecdng, l\u00e2u d\u00e0i v\u1edbi kh\u00e1ch h\u00e0ng<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/topviecquanly.vn\/blog\/truong-phong-cham-soc-khach-hang-la-gi\/#Muc_thu_nhap_cua_Truong_phong_cham_soc_khach_hang\" title=\"M\u1ee9c thu nh\u1eadp c\u1ee7a Tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\">M\u1ee9c thu nh\u1eadp c\u1ee7a Tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/topviecquanly.vn\/blog\/truong-phong-cham-soc-khach-hang-la-gi\/#Tam_ket\" title=\"T\u1ea1m k\u1ebft\">T\u1ea1m k\u1ebft<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Truong_phong_cham_soc_khach_hang_la_gi\"><\/span><strong>Tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><strong>Tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong> l\u00e0 ng\u01b0\u1eddi \u0111\u1ee9ng \u0111\u1ea7u ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a m\u1ed9t doanh nghi\u1ec7p, h\u1ecd s\u1ebd ch\u1ecbu tr\u00e1ch nhi\u1ec7m ch\u00ednh trong vi\u1ec7c t\u1ed5 ch\u1ee9c, \u0111i\u1ec1u ph\u1ed1i v\u00e0 qu\u1ea3n l\u00fd \u0111\u1ed9i ng\u0169 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng sao cho c\u00f3 th\u1ec3 cung c\u1ea5p t\u1ed1t nh\u1ea5t c\u00e1c d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c cho kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc, trong v\u00e0 sau khi kh\u00e1ch h\u00e0ng tham v\u00e0o s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p.<\/p>\n\n\n\n<p>Tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng s\u1ebd ch\u1ecbu tr\u00e1ch nhi\u1ec7m th\u00fac \u0111\u1ea9y m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c c\u1ee7a c\u00e1c nh\u00e2n vi\u00ean, c\u00f3 s\u1ef1 hi\u1ec3u bi\u1ebft v\u1ec1 c\u1ea3 nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p, \u0111\u01b0a ra nh\u1eefng gi\u1ea3i ph\u00e1p l\u00e0m h\u00e0i l\u00f2ng c\u1ea3 hai b\u00ean. V\u1ecb tr\u00ed n\u00e0y c\u0169ng l\u00e0 ng\u01b0\u1eddi gi\u00e1m s\u00e1t hi\u1ec7u su\u1ea5t c\u1ee7a nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, \u0111\u1ea3m b\u1ea3o c\u1ea3 ph\u00f2ng h\u1ee3p t\u00e1c l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3, \u0111\u1ea1t m\u1ee5c ti\u00eau chung.<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<pre class=\"wp-block-code\"><code><strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#2ea20a\" class=\"has-inline-color\">>>> Top c\u00e1c vi\u1ec7c l\u00e0m Qu\u1ea3n L\u00fd v\u1edbi thu nh\u1eadp h\u1ea5p d\u1eabn m\u1edbi nh\u1ea5t t\u1ea1i <a href=\"https:\/\/www.topcv.vn\/viec-lam\" target=\"_blank\" rel=\"noreferrer noopener\">TopCV.vn<\/a><\/mark><\/strong><\/code><\/pre>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button aligncenter\"><a class=\"wp-block-button__link has-background wp-element-button\" href=\"https:\/\/www.topcv.vn\/viec-lam-senior\" style=\"background-color:#00b14f\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>T\u00ccM VI\u1ec6C L\u00c0M NGAY<\/strong><\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<p><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"500\" src=\"https:\/\/topviecquanly.vn\/blog\/wp-content\/uploads\/2021\/12\/image-41.jpeg\" alt=\"tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec\" class=\"wp-image-1442\" srcset=\"https:\/\/topviecquanly.vn\/blog\/wp-content\/uploads\/2021\/12\/image-41.jpeg 800w, https:\/\/topviecquanly.vn\/blog\/wp-content\/uploads\/2021\/12\/image-41-640x400.jpeg 640w, https:\/\/topviecquanly.vn\/blog\/wp-content\/uploads\/2021\/12\/image-41-768x480.jpeg 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><figcaption class=\"wp-element-caption\"><em> Tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec? <\/em><\/figcaption><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Cong_viec_cua_truong_phong_cham_soc_khach_hang_la_gi\"><\/span><strong>C\u00f4ng vi\u1ec7c c\u1ee7a tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>M\u1ee5c ti\u00eau ch\u00ednh c\u1ee7a v\u1ecb tr\u00ed n\u00e0y l\u00e0 \u0111\u1ea3m b\u1ea3o gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng, mang l\u1ea1i l\u1ee3i nhu\u1eadn cho doanh nghi\u1ec7p. \u0110i\u1ec1u n\u00e0y \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n c\u1ee5 th\u1ec3 b\u1eb1ng c\u00e1ch lu\u00f4n \u0111\u1ec3 cho b\u1ea3n th\u00e2n v\u00e0 nh\u00e2n vi\u00ean l\u1eafng nghe kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng c\u1ea3m v\u1edbi c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd v\u00e0 cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p hi\u1ec7u qu\u1ea3 nh\u1ea5t.<\/p>\n\n\n\n<p>Do \u0111\u00f3, c\u00f4ng vi\u1ec7c c\u1ee7a Tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c chia ra c\u1ee5 th\u1ec3 nh\u01b0 sau:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Duy_tri_va_mo_rong_moi_quan_he_lau_dai_voi_khach_hang\"><\/span><strong>Duy tr\u00ec v\u00e0 m\u1edf r\u1ed9ng m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i v\u1edbi kh\u00e1ch h\u00e0ng<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u0110\u1ed1i v\u1edbi doanh nghi\u1ec7p, vi\u1ec7c kh\u00f3 kh\u0103n nh\u1ea5t \u0111\u1ec3 duy tr\u00ec ho\u1ea1t \u0111\u1ed9ng kinh doanh \u0111\u00f3 ch\u00ednh l\u00e0 gi\u1eef ch\u00e2n \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<p>Tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 ng\u01b0\u1eddi s\u1ebd ch\u1ecbu tr\u00e1ch nhi\u1ec7m x\u1eed l\u00fd nh\u1eefng t\u00ecnh hu\u1ed1ng, s\u1ef1 c\u1ed1 x\u1ea3y ra nh\u01b0 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m c\u00f3 v\u1ea5n \u0111\u1ec1, l\u1ed7i s\u1ea3n ph\u1ea9m, l\u1ed7i k\u1ef9 thu\u1eadt, h\u00e0ng h\u00f3a kh\u00f4ng \u0111\u00fang nh\u01b0 m\u00f4 t\u1ea3, thi\u1ebfu s\u1ed1 l\u01b0\u1ee3ng h\u00e0ng b\u00e1n ra cho kh\u00e1ch , th\u00e1i \u0111\u1ed9ng ph\u1ee5c v\u1ee5 c\u1ee7a nh\u00e2n vi\u00ean ch\u01b0a t\u1ed1t khi\u1ebfn kh\u00e1ch h\u00e0ng ph\u1eadt \u00fd, chi\u00eau tr\u00f2 c\u1ee7a \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh\u2026H\u1ecd s\u1ebd l\u00e0 ng\u01b0\u1eddi ti\u1ebfp nh\u1eadn x\u1eed l\u00fd, \u0111\u01b0a ra c\u00e1c gi\u1ea3i ph\u00e1p v\u00e0 ch\u1ec9 \u0111\u1ea1o nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng th\u1ef1c hi\u1ec7n. M\u1ee5c \u0111\u00edch c\u1ee7a vi\u1ec7c n\u00e0y l\u00e0 xoa d\u1ecbu v\u00e0 l\u00e0m h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110\u00e2y l\u00e0 y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh 90% th\u00e0nh c\u00f4ng trong vi\u1ec7c duy tr\u00ec v\u00e0 m\u1edf r\u1ed9ng m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Quan_ly_nhan_su\"><\/span><strong>Qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>V\u1ec1 v\u1ea5n \u0111\u1ec1 qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1, Tr\u01b0\u1edfng ph\u00f2ng kh\u00e1ch h\u00e0ng s\u1ebd l\u00e0 ng\u01b0\u1eddi c\u00f3 ngh\u0129a v\u1ee5 v\u00e0 quy\u1ec1n h\u1ea1n th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c ch\u00ednh sau:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tham gia tuy\u1ec3n d\u1ee5ng v\u00e0 gi\u00e1m s\u00e1t ho\u1ea1t \u0111\u1ed9ng tuy\u1ec3n d\u1ee5ng nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/li>\n\n\n\n<li>Ph\u1ed5 bi\u1ebfn n\u1ed9i quy cho nh\u00e2n vi\u00ean m\u1edbi, \u0111\u00e0o t\u1ea1o v\u00e0 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng nh\u00e2n s\u1ef1.<\/li>\n\n\n\n<li>Ph\u00e2n c\u00f4ng nhi\u1ec7m v\u1ee5 c\u1ee5 th\u1ec3 cho t\u1eebng b\u1ed9 ph\u1eadn.<\/li>\n\n\n\n<li>Gi\u00e1m s\u00e1t c\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 ti\u1ebfn \u0111\u1ed9 c\u00f4ng vi\u1ec7c, \u0111\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c nh\u00e2n vi\u00ean b\u1eb1ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 th\u00f4ng qua doanh thu c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng mang l\u1ea1i.<\/li>\n\n\n\n<li>T\u1ed5 ch\u1ee9c h\u1ecdp nh\u00e2n vi\u00ean n\u1ed9i b\u1ed9 v\u00e0 \u0111\u1eb7t ra m\u1ee5c ti\u00eau l\u00e0m vi\u1ec7c cho ph\u00f2ng d\u1ecbch v\u1ee5.<\/li>\n\n\n\n<li>Th\u1ef1c hi\u1ec7n vi\u1ec7c khen th\u01b0\u1edfng v\u00e0 x\u1eed ph\u00e1t cho t\u1eebng nh\u00e2n vi\u00ean c\u1ee5 th\u1ec3.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Dat_muc_tieu_va_kiem_tra_tien_do_cua_nhan_vien\"><\/span><strong>\u0110\u1eb7t m\u1ee5c ti\u00eau v\u00e0 ki\u1ec3m tra ti\u1ebfn \u0111\u1ed9 c\u1ee7a nh\u00e2n vi\u00ean<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 ng\u01b0\u1eddi c\u00f3 tr\u00e1ch nhi\u1ec7m x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau cho c\u1ea3 b\u1ed9 ph\u1eadn, ph\u00e2n chia c\u00f4ng vi\u1ec7c cho nh\u00e2n vi\u00ean. H\u1ecd s\u1ebd \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u \u0111\u1ea3m b\u1ea3o m\u1ecdi c\u00f4ng vi\u1ec7c v\u00e0 hi\u1ec3u nh\u1eefng tr\u00e1ch nhi\u1ec7m c\u1ee7a h\u1ecd, t\u1eeb \u0111\u00f3 \u0111\u00e1p \u1ee9ng c\u00e1c m\u1ee5c ti\u00eau c\u1ee7a doanh nghi\u1ec7p m\u1ed9t c\u00e1ch k\u1ecbp th\u1eddi, \u0111\u1ed3ng th\u1eddi h\u1ecd s\u1ebd cung c\u1ea5p nh\u1eefng s\u1ed1 li\u1ec7u c\u01a1 b\u1ea3n theo d\u00f5i ti\u1ebfn \u0111\u1ed9 c\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean.<\/p>\n\n\n\n<p>Nh\u1eefng m\u1ee5c ti\u00eau do Tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1eb7t ra ph\u1ea3i \u0111\u1ea3m b\u1ea3o ch\u00fang s\u1ebd th\u1ef1c hi\u1ec7n \u0111\u01b0\u1ee3c. Nh\u1eefng m\u1ee5c ti\u00eau r\u00f5 r\u00e0ng s\u1ebd \u0111\u1eb7t ra cho \u0111\u1ea1i di\u1ec7n v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng b\u1edfi n\u00f3 quy\u1ebft \u0111\u1ecbnh s\u1ef1 th\u00e0nh c\u00f4ng nhanh ch\u00f3ng, t\u1eeb \u0111\u00f3 l\u00e0m cho nh\u00e2n vi\u00ean c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c s\u1ef1 th\u1eed th\u00e1ch v\u00e0 kh\u00f4ng b\u1ecb \u00e1p l\u1ef1c b\u1edfi nh\u1eefng th\u1ea5t b\u1ea1i.<\/p>\n\n\n\n<p>M\u1ee5c ti\u00eau l\u00e0 vi\u1ec7c s\u1ebd \u0111\u01b0\u1ee3c Tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng x\u00e2y d\u1ef1ng h\u00e0ng tu\u1ea7n ho\u1eb7c 2 tu\u1ea7n m\u1ed9t l\u1ea7n, th\u01b0\u1eddng xuy\u00ean g\u1eb7p nh\u00e2n vi\u00ean \u0111\u1ec3 ki\u1ec3m tra v\u00e0 \u0111\u1ea3m b\u1ea3o v\u1ec1 kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd kh\u00f4ng b\u1ecb qu\u00e1 t\u1ea3i.<\/p>\n\n\n\n<p><strong>>>>Xem th\u00eam: <a href=\"https:\/\/topviecquanly.vn\/blog\/truong-phong-cham-soc-khach-hang\/\" target=\"_blank\" rel=\"noreferrer noopener\">T\u1ed5ng h\u1ee3p c\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/a><\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"500\" src=\"https:\/\/topviecquanly.vn\/blog\/wp-content\/uploads\/2021\/12\/image-40.jpeg\" alt=\"tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec\" class=\"wp-image-1441\" srcset=\"https:\/\/topviecquanly.vn\/blog\/wp-content\/uploads\/2021\/12\/image-40.jpeg 800w, https:\/\/topviecquanly.vn\/blog\/wp-content\/uploads\/2021\/12\/image-40-640x400.jpeg 640w, https:\/\/topviecquanly.vn\/blog\/wp-content\/uploads\/2021\/12\/image-40-768x480.jpeg 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><figcaption class=\"wp-element-caption\"><em> TP ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng s\u1ebd th\u1ef1c hi\u1ec7n \u0111\u1eb7t c\u00e1c m\u1ee5c ti\u00eau c\u00f4ng vi\u1ec7c cho nh\u00e2n vi\u00ean <\/em><\/figcaption><\/figure><\/div>\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Dai_dien_tieng_noi_cua_khach_hang\"><\/span><strong>\u0110\u1ea1i di\u1ec7n ti\u1ebfng n\u00f3i c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u0110\u1ed1i v\u1edbi s\u1ef1 t\u1ed3n t\u1ea1i v\u00e0 ph\u00e1t tri\u1ec3n c\u1ee7a doanh nghi\u1ec7p ph\u1ee5 thu\u1ed9c r\u1ea5t nhi\u1ec1u v\u00e0o kh\u00e1ch h\u00e0ng. Nh\u01b0ng \u0111\u1ec3 n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c nhu c\u1ea7u v\u00e0 t\u00e2m l\u00fd c\u1ee7a kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u1ea3i l\u00e0 v\u1ea5n \u0111\u1ec1 d\u1ec5 d\u00e0ng, \u0111\u00e2y ch\u00ednh l\u00e0 l\u00fd do doanh nghi\u1ec7p lu\u00f4n c\u1ea7n m\u1ed9t Tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u00f3 ki\u1ebfn th\u1ee9c v\u00e0 kinh nghi\u1ec7m tr\u00ean th\u1ecb tr\u01b0\u1eddng.<\/p>\n\n\n\n<p>Th\u00f4ng qua vi\u1ec7c ti\u1ebfp x\u00fac tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, Tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng s\u1ebd c\u00f3 c\u01a1 h\u1ed9i th\u0103m d\u00f2, l\u1eafng nghe \u00fd ki\u1ebfn ph\u1ea3n h\u1ed3i tr\u1ef1c ti\u1ebfp c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m v\u00e0 nh\u00e2n vi\u00ean c\u1ee7a doanh nghi\u1ec7p. T\u1eeb \u0111\u00f3 t\u00ecm ra nh\u1eefng v\u1ea5n \u0111\u1ec1 c\u1ea7n gi\u1ea3i quy\u1ebft v\u1ec1 s\u1ea3n ph\u1ea9m c\u0169ng nh\u01b0 ph\u1ea3n h\u1ed3i v\u1ec1 s\u1ef1 tham gia c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p \u0111\u00f3.<\/p>\n\n\n\n<p>C\u00f4ng vi\u1ec7c n\u00e0y \u0111\u00f2i h\u1ecfi Tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ph\u1ea3i l\u00e0 ng\u01b0\u1eddi hi\u1ec3u v\u1ec1 nhu c\u1ea7u v\u00e0 chuy\u1ec3n nh\u1eefng g\u00f3p \u00fd hay \u00fd ki\u1ebfn c\u00e1 nh\u00e2n c\u1ee7a h\u1ecd \u0111\u1ebfn c\u1ea5p tr\u00ean \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u00e0 \u0111i\u1ec1u ch\u1ec9nh s\u1ea3n ph\u1ea9m v\u00e0 nh\u00e2n vi\u00ean k\u1ecbp th\u1eddi. M\u1ee5c \u0111\u00edch ch\u00ednh gi\u00fap thu ng\u1eafn kho\u1ea3ng c\u00e1ch gi\u1eefa doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng, t\u1ea1o s\u1ef1 tin t\u01b0\u1edfng c\u1ee7a h\u1ecd v\u1edbi doanh nghi\u1ec7p.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Giai_quyet_cac_van_de_va_hau_qua_do_nhan_vien_doanh_nghiep_gay_ra\"><\/span><strong>Gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 v\u00e0 h\u1eadu qu\u1ea3 do nh\u00e2n vi\u00ean doanh nghi\u1ec7p g\u00e2y ra<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>C\u00f3 m\u1ed9t s\u1ed1 t\u00ecnh hu\u1ed1ng c\u00e1c nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 ph\u1ea1m sai l\u1ea7m v\u1ec1 b\u1ea5t \u0111\u1ed3ng quan \u0111i\u1ec3m ho\u1eb7c x\u1ea3y ra nh\u1eefng xung \u0111\u1ed9t v\u1edbi kh\u00e1ch h\u00e0ng nh\u01b0 th\u00e1i \u0111\u1ed9 thi\u1ebfu t\u00f4n tr\u1ecdng, v\u00f4 tr\u00e1ch nhi\u1ec7m, b\u1ecf ca\u2026khi nh\u1eefng v\u1ea5n n\u00e0y ph\u00e1t sinh, Tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng s\u1ebd l\u00e0 ng\u01b0\u1eddi \u0111\u1ee9ng ra gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch b\u00ecnh t\u0129nh nh\u1ea5t. T\u1eeb \u0111\u00f3, Tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng s\u1ebd x\u00e2y d\u1ef1ng n\u1ed9i quy, quy \u0111\u1ecbnh \u0111\u1ec3 qu\u1ea3n l\u00fd nh\u00e2n vi\u00ean v\u00e0 \u0111\u00f3 c\u0169ng l\u00e0 c\u00e1ch \u0111\u1ec3 nh\u00e2n vi\u00ean c\u00f3 tr\u00e1ch nhi\u1ec7m l\u00e0m vi\u1ec7c v\u1edbi doanh nghi\u1ec7p. Ngo\u00e0i ra, h\u1ecd s\u1ebd g\u1eb7p g\u1ee1, l\u1eafng nghe nh\u00e2n vi\u00ean tr\u1ef1c ti\u1ebfp tr\u00ecnh b\u00e0y v\u00e0 \u0111\u01b0a ra h\u01b0\u1edbng gi\u1ea3i quy\u1ebft ph\u00f9 h\u1ee3p cho nh\u1eefng v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Xu_ly_cac_van_de_nghiem_trong_lau_dai_voi_khach_hang\"><\/span><strong>X\u1eed l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 nghi\u00eam tr\u1ecdng, l\u00e2u d\u00e0i v\u1edbi kh\u00e1ch h\u00e0ng<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Trong th\u1ef1c t\u1ebf, s\u1ebd c\u00f3 nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00f3 t\u00ednh v\u00e0 h\u1ecd s\u1ebd kh\u00f4ng d\u1ec5 d\u00e0ng ch\u1ea5p nh\u1eadn l\u1eddi xin l\u1ed7i n\u00e0o, l\u00fac n\u00e0y qu\u1ea3n l\u00fd s\u1ebd l\u00e0 ng\u01b0\u1eddi \u0111\u1ee9ng ra n\u00f3i chuy\u1ec7n v\u1edbi h\u1ecd. M\u1ee5c \u0111\u00edch l\u00e0m d\u1ecbu s\u1ef1 n\u00f3ng t\u00ednh c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y y\u00eau c\u1ea7u Tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng s\u1ebd l\u00e0 ng\u01b0\u1eddi \u0111\u1ed3ng c\u1ea3m, t\u00edch c\u1ef1c l\u1eafng nghe v\u00e0 th\u00e0nh kh\u1ea9n xin l\u1ed7i, d\u00f9 cho b\u1ea1n kh\u00f4ng hi\u1ec3u r\u00f5 l\u00fd do v\u00ec sao kh\u00e1ch h\u00e0ng l\u1ea1i kh\u00f3 ch\u1ecbu, \u0111\u00f3 ch\u00ednh l\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a Tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<p><strong>>>>Xem th\u00eam: <a href=\"https:\/\/topviecquanly.vn\/blog\/cua-hang-truong-la-gi\/\" target=\"_blank\" rel=\"noreferrer noopener\">C\u1eeda H\u00e0ng Tr\u01b0\u1edfng L\u00e0 G\u00ec<\/a>? B\u1ea3n M\u00f4 T\u1ea3 C\u00f4ng Vi\u1ec7c M\u1edbi V\u00e0 Chi Ti\u1ebft Nh\u1ea5t<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Muc_thu_nhap_cua_Truong_phong_cham_soc_khach_hang\"><\/span><strong>M\u1ee9c thu nh\u1eadp c\u1ee7a Tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u0110\u00e2y l\u00e0 m\u1ed9t v\u1ecb tr\u00ed c\u00f3 kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c kh\u00e1 nhi\u1ec1u v\u00e0 \u00e1p l\u1ef1c. M\u1ee9c l\u01b0\u01a1ng ph\u1ed5 bi\u1ebfn kh\u00e1 cao, dao \u0111\u1ed9ng t\u1eeb 16,2-20,9 tri\u1ec7u\/th\u00e1ng, l\u01b0\u01a1ng trung b\u00ecnh kho\u1ea3ng 25,9 tri\u1ec7u\/th\u00e1ng. M\u1ee9c l\u01b0\u01a1ng n\u00e0y c\u00f3 th\u1ec3 cao h\u01a1n t\u00f9y thu\u1ed9c v\u00e0o quy m\u00f4 c\u1ee7a doanh nghi\u1ec7p c\u0169ng nh\u01b0 kh\u1ea3 n\u0103ng v\u00e0 kinh nghi\u1ec7m c\u1ee7a b\u1ea1n.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"500\" src=\"https:\/\/topviecquanly.vn\/blog\/wp-content\/uploads\/2021\/12\/image-42.jpeg\" alt=\"tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec\" class=\"wp-image-1443\" srcset=\"https:\/\/topviecquanly.vn\/blog\/wp-content\/uploads\/2021\/12\/image-42.jpeg 800w, https:\/\/topviecquanly.vn\/blog\/wp-content\/uploads\/2021\/12\/image-42-640x400.jpeg 640w, https:\/\/topviecquanly.vn\/blog\/wp-content\/uploads\/2021\/12\/image-42-768x480.jpeg 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><figcaption class=\"wp-element-caption\"><em> M\u1ee9c thu nh\u1eadp c\u1ee7a TP ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng trung b\u00ecnh g\u1ea7n 26 tri\u1ec7u\/th\u00e1ng <\/em><\/figcaption><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Tam_ket\"><\/span><strong>T\u1ea1m k\u1ebft<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>B\u00e0i vi\u1ebft tr\u00ean trong chuy\u00ean m\u1ee5c <strong><a href=\"https:\/\/topviecquanly.vn\/blog\/chuyen-muc\/chia-se-kinh-nghiem\/\" target=\"_blank\" rel=\"noreferrer noopener\">chia s\u1ebb kinh nghi\u1ec7m<\/a><\/strong> \u0111\u00e3 m\u00f4 t\u1ea3 \u0111\u1ea7y \u0111\u1ee7 v\u1ec1 c\u00f4ng vi\u1ec7c v\u00e0 m\u1ee9c thu nh\u1eadp hi\u1ec7n nay c\u1ee7a TP CSKH. Hy v\u1ecdng b\u00e0i vi\u1ebft s\u1ebd gi\u00fap b\u1ea1n hi\u1ec3u Tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec v\u00e0 l\u1ef1a ch\u1ecdn \u0111\u01b0\u1ee3c c\u00f4ng vi\u1ec7c ph\u00f9 h\u1ee3p v\u1edbi m\u00ecnh.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 c\u00f4ng vi\u1ec7c kh\u00f4ng c\u00f2n l\u1ea1i v\u1edbi ch\u00fang ta, \u0111\u00e2y l\u00e0 c\u00f4ng vi\u1ec7c gi\u00fap doanh nghi\u1ec7p duy tr\u00ec m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng, th\u00f4ng qua c\u00e1c ho\u1ea1t \u0111\u1ed9ng gi\u1eef li\u00ean l\u1ea1c v\u1edbi h\u1ecd. Vi\u1ec7c duy tr\u00ec m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c l\u00ean k\u1ebf ho\u1ea1ch c\u1ee5 th\u1ec3 v\u00e0 \u0111\u01b0\u1ee3c [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1444,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"cybocfi_hide_featured_image":"","footnotes":""},"categories":[86,84],"tags":[913,332,331,912,911,330,329],"class_list":["post-1440","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chia-se-kinh-nghiem","category-viec-lam-noi-bat","tag-cham-soc-khach-hang","tag-cong-viec-cua-truong-phong-cham-soc-khach-hang","tag-mo-ta-cong-viec-truong-phong-cham-soc-khach-hang","tag-truong-phong-cham-soc-khach-hang","tag-truong-phong-cham-soc-khach-hang-la-gi","tag-tuyen-dung-truong-phong-cham-soc-khach-hang","tag-tuyen-truong-phong-cham-soc-khach-hang"],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Tr\u01b0\u1edfng ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec? 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